Of course! Yet, their availability may vary depending on their schedule.

Responses are usually between 24 hours of first contact based on business hours. Our business hours are 9:30-5:00pm Monday-Friday. We prioritise work-life balance and acknowledge that some of our designers have families. Therefore, we will only respond during designated business hours.

If you are interested in our services, please reach out via our contact page or email us via summon@badluvevents.com.au for your first point of enquiry.

For cancellation, payment, advertising and other questions, please read our below policies, or get in touch with us via the email address above, or again, via the contact form.

Bad Luv Designs Policy Update

Please be aware that all agreed-upon terms from Kface Designs for existing and previous clients still stand, as we have only undergone a name change. Additionally, certain designers may have varying policies outlined in their contracts, as we use freelancers for specific jobs. If a freelancer does not provide you with a contract, the following default policies will apply.

Cancellation Policy

We understand that circumstances may change, and clients may need to cancel or reschedule projects. However, canceling a project impacts our schedule and resources. To ensure fairness, we have established the following cancellation policy:

1. Cancellation by the Client

• Clients must provide written notice of cancellation to the Bad Luv Designs team via email or other agreed-upon communication channels.

• A cancellation fee may apply depending on the stage of the project and the work completed.

• The cancellation fee will be determined based on:

  • The amount of work completed at the time of cancellation.

  • Any expenses or costs incurred by our freelancers related to the project.

  • The impact of the cancellation on our schedule and resources.

• Clients are responsible for paying any cancellation fees outlined in the contract or agreement signed at the start of the project.

2. Cancellation by a Bad Luv Designs Freelancer

• In rare cases, a Bad Luv Designs freelancer may need to cancel a project due to unforeseen circumstances such as illness, technical issues, or emergencies.

• If a freelancer cancels, clients will be notified as soon as possible, and any payments made for the project will be refunded in full.

• Bad Luv Designs is not liable for any additional costs or damages incurred by the client due to the cancellation.

• Negative feedback about a freelancer does not reflect on Bad Luv Designs as a whole. If negative feedback is necessary for any designer other than Keah-Che Pickering, please contact us for redirection.

3. Rescheduling

• Clients must notify Bad Luv Designs as soon as possible if they need to reschedule a project.

• We will make every effort to accommodate rescheduling requests, subject to availability.

• Rescheduling requests made within a short timeframe before the project’s start date may be subject to additional fees.

4. Communication

• Clear and timely communication is essential for any cancellation or rescheduling request.

• Both parties agree to communicate openly and honestly about any changes to the project timeline or scope.

By engaging with Bad Luv Designs, clients acknowledge and agree to abide by the terms of this cancellation policy. This policy ensures efficiency, fairness, and smooth operations for both clients and the Bad Luv Designs team.

For any questions or concerns, please contact us at summon@badluvevents.com.au

Bad Luv Designs Policy Update

Please be aware that certain service providers may have varying policies outlined in their contracts. If they do not provide you with one, the following default policies will apply.

1. Payment Policy

• Payment Terms: Depending on our service provider’s terms, payment or a deposit fee may be required upfront, in installments, or upon project completion. Please ask your service provider what their policy is before finalizing your agreement.

• Payment Methods: Accepted payment methods—depending on your service provider—will include invoiced bank transfers. Some service providers (not all) may also offer PayPal or Afterpay options. If this is a concern, please inquire before securing your designer. Payment plan options may be available depending on the service provider.

• Late Payments: In the event of overdue invoices, a late payment fee may be incurred. The late payment fee will be calculated based on the terms outlined in the contract between the client and service provider. It is important to adhere to payment deadlines to avoid penalties.

2. Additional Work Policy

• Regarding additional work or revisions beyond the initially agreed scope, any such additions will be clearly communicated and documented in writing between the client and the Bad Luv Designs service provider. These additional services will be added to the final bill in accordance with the rates and terms established in the original agreement. Both parties must agree upon any changes or additions to ensure transparency and clarity in billing.

3. Revision Policy

• The number of revisions included in the project fee will be specified in the project proposal by your service provider. Additional revisions beyond the agreed-upon limit will incur extra charges, determined by the complexity of the changes.

4. Timeline Policy

• Estimated Timelines: We provide estimated timelines for different projects based on their complexity and scope. These timelines are outlined in the project proposal or agreement, and we strive to meet them to ensure timely delivery of quality work.

• Client Responsiveness and Feedback: Timely and constructive feedback from clients helps us stay on track with project milestones and ensures that we meet expectations.

• Handling Delays: If delays occur due to clients or unforeseen circumstances, we prioritize open communication to discuss challenges and find solutions that minimize disruptions.

5. Confidentiality and Non-Disclosure Policy

• Confidentiality Assurance: We prioritize the confidentiality of client information and project details. All information shared with us remains strictly confidential and is used solely for the purpose of fulfilling the agreed-upon services.

• Non-Disclosure Provisions: We strictly prohibit the disclosure of sensitive client information to third parties without prior consent. This includes project-related details, proprietary information, or personal data provided by the client.

• Compliance: We regularly review and update our data handling procedures to comply with privacy laws, regulations, and industry best practices.

6. Communication Policy

• Preferred Methods of Communication: Contact us via our Facebook page @badluvdesigns or email summon@badluvevents.com.au.

• Expected Response Times: We aim to respond to inquiries and requests within 24 hours during business days. Our business hours are Monday–Friday, 9:30 AM–5:00 PM.

7. Advertising of Finished Products on Social Media Policy

At Bad Luv Designs, we take pride in showcasing the exceptional work we produce in collaboration with our clients. To celebrate creativity and promote our clients’ brands, we have implemented the following policy:

• Automatic Advertising: Unless otherwise requested by the client, finished products created by our service providers may be advertised on our official social media channels. These posts will highlight the unique features and creative aspects of the project to increase exposure for our clients and showcase our design capabilities.

• Client Opt-Out Option: We understand that some clients may prefer not to have their projects advertised publicly. Clients can opt out of social media promotion by requesting this in writing or via email.

These policies should be clearly communicated to clients before starting a project and included in contracts or agreements to ensure mutual understanding and adherence to our guidelines.

For any questions or concerns, please contact us at summon@badluvevents.com.au.

Bad Luv Designs Privacy Policy

Please be aware that certain service providers may have varying policies outlined in their contracts. If they do not provide you with one, the following default policies will apply.

Bad Luv Designs is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with applicable privacy laws and regulations.

1. Information We Collect:

• We may collect personal information provided voluntarily by clients, such as name, email address, phone number, and company details, when they engage our services or communicate with us.

• We may also collect personal information automatically through the use of cookies and similar tracking technologies when visitors interact with our website. This may include IP addresses, browser type, operating system, and browsing behavior.

2. How We Use Information:

• We use personal information to communicate with clients, provide requested services, process payments, and fulfill contractual obligations.

• We may also use personal information to send marketing communications, newsletters, and promotional offers, where permitted by applicable law and with consent where required.

• Information collected automatically may be used to analyze website usage, improve our website and services, and personalize the user experience.

3. Disclosure of Information:

• We do not sell, trade, or rent personal information to third parties for marketing purposes.

• We may disclose personal information to third-party service providers and partners who assist us in operating our business, providing services, or conducting business activities on our behalf.

• We may also disclose personal information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security:

• We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

• Despite our efforts to protect personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention:

• We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights and Choices:

• Clients and website visitors may have the right to access, update, correct, or delete their personal information. They may also have the right to object to or restrict certain processing activities.

• Clients may unsubscribe from marketing communications at any time by following the instructions provided in the communication or contacting us directly.

7. Changes to this Privacy Policy:

• We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

8. Contact Us:

• If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at summon@badluvevents.com.au.

By using our services or accessing our website, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

Here’s your updated policy with the necessary changes for Bad Luv Designs and the updated contact email:

Bad Luv Designs Anti-Bullying and Harassment Policy

Bad Luv Designs is committed to providing a safe and respectful working environment for all employees, clients, and stakeholders. We do not tolerate any form of bullying, harassment, or discrimination in any aspect of our business operations.

Bullying is defined as any behavior that is intended to intimidate, degrade, or harm another individual or group. This includes but is not limited to verbal abuse, threats, coercion, exclusion, cyberbullying, or any other conduct that undermines the dignity and well-being of others.

We expect all employees, clients, and partners to treat each other with respect, professionalism, and empathy at all times. Any instances of bullying or harassment will be taken seriously and will be promptly addressed and investigated. Disciplinary action, up to and including termination of employment or termination of business relationships, may be taken against individuals found to have engaged in bullying behavior.

We encourage open communication and encourage individuals who experience or witness bullying to report it to Keah-Che Pickerin. Reports will be handled confidentially and with sensitivity, and appropriate action will be taken to address the issue and prevent recurrence.

Creating a positive and inclusive work environment is essential to our success as a business, and we are committed to fostering a culture of mutual respect, support, and collaboration. Together, we can ensure that everyone feels valued, heard, and safe within our organization.

If clients are found to be mistreating the Bad Luv Designs team in any way, the client agrees to forfeit their given payment and walk away without any negative comments that will affect the Bad Luv Designs brand. This applies vice versa with the Bad Luv Designs team to the client, in which case the client will be refunded the amount paid.

For any concerns or reports, please contact us at summon@badluvevents.com.au.

Bad Luv Designs – Event Prop Hire Policy

1. Booking Process:

• Clients are required to submit a booking request at least 3 days prior to the event date for confirmation and cleaning purposes.

• Booking requests can be made through our forms, social media pages, website, via email, or by phone.

• Upon receipt of a booking request, our team will confirm the availability of the requested props and provide a comprehensive quote/response. All orders must be paid prior to pick-up, including the deposit fee of $100, which will be refunded to the customer 3 days after the hire, provided the items are returned in good condition.

2. Reservation and Payment:

• To secure the props for the event date, clients must confirm the booking and make a $100 deposit.

• Full payment is due at least 48 hours prior to the event date.

• We accept payments through cash or invoiced bank transfers.

3. Duration and Extension:

• The standard rental duration is until 12 PM the following day, unless otherwise agreed upon.

• Clients may request an extension of the rental period, subject to availability. Additional charges may apply for extended rental periods.

4. Delivery and Collection:

• Delivery and collection of props can be arranged upon request for $30 per trip.

• Delivery is only offered within the Greater Western Sydney area, with areas outside automatically opting for collection only. Eagle Vale is the only suburb that will receive free delivery.

• Clients are responsible for providing accurate instructions regarding delivery and collection timings and locations.

5. Condition of Props:

• Props are provided in excellent condition and are thoroughly inspected before and after each rental period.

• Clients are expected to use the props responsibly and return them in the same condition as received.

• Any damage or loss of props will result in the deposit fee being kept. Additional charges may be placed on the customer, with pricing determined by Bad Luv Designs.

• Theft of props or rental equipment from Bad Luv Designs will result in legal action.

6. Cancellation and Refunds:

• Cancellation requests must be made at least 72 hours prior to the event date to qualify for a refund of the deposit.

• Cancellations made after this deadline may result in forfeiture of the deposit.

• Refunds for cancellations will be processed within 3 days of receiving the cancellation request.

7. Liability:

• Bad Luv Designs shall not be held liable for any injuries, damages, or losses incurred during the use of our props.

• Customers are responsible for ensuring the safe and proper use of props in accordance with relevant regulations and guidelines.

8. Agreement:

• By confirming a booking with Bad Luv Designs, clients agree to comply with the terms and conditions outlined in this Event Prop Hire Policy.

For any inquiries, bookings, or concerns, please contact us at summon@badluvevents.com.au.